What's affected by internet outage - all we know so far

Dozens of websites, banks and apps have been affected by a major internet outage. 

The problem, which started on Monday morning, is related to an issue at Amazon Web Services (AWS).

As of 5pm (UK time), there were more than 9,300 reports of the Amazon Web Services outage, according to Downdetector, which monitors issues and outages in real-time.

After more than nine hours of disruptions, some applications were gradually coming back online by early evening, but AWS said it was still working on recovering connectivity.

Just before midday, AWS said it had fixed the underlying problem, but said it had a backlog the system would need to deal with.

Here's what we know so far.

What has been affected?

Multiple banks, the UK's Government Gateway services - which is accessed through the Gov.uk website and includes things like HMRC, universal credit and pensions - mobile phone networks and video-chatting platform Zoom are among the websites that reported technical issues.

A UK government spokesperson said: "We are aware of an incident affecting Amazon Web Services, and several online services which rely on their infrastructure.

"Through our established incident response arrangements, we are in contact with the company, who are working to restore services as quickly as possible."

A Lloyds Bank spokesperson also apologised for issues affecting customers, adding: "We are seeing services coming back online and continue to work to see that happens as quickly as possible."

All Amazon products - including Prime Video, Alexa and Amazon Music - have also been affected, as well as the main Amazon website.

According to Downdetector, around 50 outlets have been, or still are, affected. Here's a full list:

• Amazon
• Amazon Alexa
• Amazon Music
• Amazon Prime Video
• Amazon Web Services
• Ancestry
• Asana
• Atlassian
• Bank Of Scotland
• Blink Security
• BT
• Canva
• Clash Of Clans
• Clash Royale
• Coinbase
• Dead By Daylight
• Duolingo
• EE
• Epic Games Store
• Eventbrite
• Flickr
• Fortnite
• Government Gateway services (including HMRC)
• Halifax
• Hargreaves Lansdown
• Hay Day
• Hinge
• HMRC
• IMDB
• Jira Software
• Just Eat
• Life360
• Lloyds Bank
• Microsoft 365
• My Fitness Pal
• Ocado
• Peloton
• Perplexity AI
• Playstation Network
• Pokemon Go
• Rainbow Six
• Reddit
• Ring
• Roblox
• Rocket League
• Signal
• Sky Mobile
• Slack
• Smartsheet
• Snapchat
• Strava
• Square
• Tidal
• WhatsApp
• Wordle
• Xero
• Zoom

What has AWS said?

AWS confirmed it was suffering from "increased error rates and latencies" for multiple services.

The company said its engineers were "immediately engaged" as soon as they spotted the issue.

It said the error was caused by a problem with companies connecting to data services at AWS's data centres in northern Virginia.

There are still some problems with a server service called EC2, or Amazon Elastic Compute Cloud. Steps to resolve these issues resulted in some early signs of recovery across a few data centres, AWS said in an update on its status page.

It said it is taking similar steps at the remaining locations and expects the problems to subside - but did not give a timeline as to how long that could take.

It recommended anyone still seeing problems with DynamoDB to "flush their DNS caches", which will refresh the connection.

Read more:
'Significant signs of recovery' hours after internet outage

What to do if you are affected

Sky News' science and technology reporter Mickey Carroll says those affected by the outage are partly at the mercy of AWS to get their services back up and running.

If you are still experiencing delays, Hayley Andrews Smith, an automations specialist working at Myriad, advised people on LinkedIn to check their business's automated processes as "anything hosted on AWS might be affected".

She also suggested pausing critical workflows until the systems are back up.

Carroll says people should also keep their guard up for scammers.

Has something like this happened before?

In July last year, American cybersecurity company CrowdStrike accidentally brought parts of the world to a standstill when a faulty software update caused a global IT outage.

It took just 78 minutes for the company to identify the problem and start rolling out a fix, but the impact disrupted internet services, affecting 8.5 million Microsoft Windows devices.

In the UK, the outage also left GPs unable to access systems that manage appointments or allow them to view patient records or even send prescriptions to pharmacies.

Flights were cancelled or delayed and passengers were left stranded as airline systems were knocked offline or staff were forced to handwrite boarding passes and luggage tags.

The company has now been sued by its own shareholders as well as Delta Airlines after it cancelled thousands of flights.

(c) Sky News 2025: What's affected by internet outage - all we know so far