West Midlands Ambulance Service receives sharp rise in call numbers

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Thursday, 29 December 2022 13:27

It was a busy weekend for the hard-working staff at West Midlands Ambulance Service with a sharp rise in the number of 999 and 111 calls compared to previous years.

Over the four days of the Christmas Bank Holiday from the 24^th to the 27^th of December, the Trust took no fewer than 19,078 emergency calls. This compares to 17,572 for the same dates in 2021 and is equivalent to a 8.6% increase.

There was an even bigger rise in 111 calls taken by the Trust. Over the four days, our call assessors took 20,942 calls. This was a 37.7% increase on 2021 where the Trust took 15,213 calls.

999	2021	2022	Difference
24th December	3974	4521	+14%
25th December	3921	4260	+9%
26th December	4517	4825	+7%
27th December	5160	5472	+6%

111	2021	2022	Difference
24th December	2961	5982	+102%
25th December	3228	4683	+45%
26th December	4868	5376	+10%
27th December	4156	4901	+18%

Trust Chief Executive, Anthony Marsh, said: “I would like to thank the many thousands of staff who worked over the Christmas period while most people were enjoying time with their family and friends.

“It is not just the staff on the road who worked so hard; I want to particularly note the work of the staff in our control rooms. These staff are at the forefront of everything that we do, finding out where we are required but also what is wrong with the patient so that our ambulance crews know what they are going into.

“The task at hand for our call handlers and dispatchers is often just as difficult as that experienced by our road staff; they all work exceptionally hard.

“I also want to thank the staff who support these staff, be it the vehicle preparation operatives who clean, fuel and restock the ambulances; the fleet mechanics who make sure we always have ambulances available but also the managers who look after the staff – it is a real team effort.”