Monmouthshire Council launches new “Request & Collect” library service

Monmouthshire County Council has launched a new Request & Collect service for library books in response to restrictions posed by the coronavirus pandemic. 

Customers can browse the library service on-line catalogue and use the My Monmouthshire app to choose their preferred books and reserve a time to collect them.  Collections will initially be available from Monmouth and Chepstow Community Hubs.

Staff will quarantine returned books for 72 hours to prevent the spread of coronavirus which means choices may be more limited than usual.  Demand is expected to be high and if people’s preferred titles are unavailable the council’s library team will suggest alternative books from the same genre.

For those unwilling or unable to travel, the hubs’ digital services continue to be available.  E-books and audiobooks are free for library members via the Borrowbox app while the RB Digital apps offer free downloads for a wide range of magazines.

The online Request & Collect booking system opened yesterday.  Collection appointments will be available from Tuesday 30^th June on Tuesdays and Thursdays in Chepstow and Tuesdays and Fridays in Monmouth.

Corovavirus pandemic restrictions mean there will be no access to other services usually available from the buildings – for example, computers, photocopying and toilets.  Residents with any council-related queries can access the My Monmouthshire app, the council’s chatbot Monty or call the Contact Centre on 01633 644644.